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Todd
McElhatton
Chief Operating and Finance Officer
Zuora
Todd McElhatton is Chief Operating and Financial Officer at Zuora, where he leads a broad global remit spanning Finance and Accounting, M&A and Strategic Partnerships, Field Operations, IT, Legal, HR, and Workplace Resources. In this role, he partners closely with executive leadership to drive operational alignment, scale the business, and support long-term growth. Previously serving as Chief Financial Officer, Todd has played a key role in shaping Zuora’s financial strategy, overseeing planning, reporting, and capital allocation while strengthening operational discipline across the organization. His leadership combines financial rigor with a strong focus on execution and cross-functional integration. In addition to his executive role, Todd serves on the Board of Directors at Teradata and is a member of the Audit Committee. He is known for his ability to connect finance and operations, enabling more agile decision-making and sustainable enterprise performance.
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20 May 2026 14:00 - 14:30
Bridging the AI trust gap: From experimental hype to verifiable financial impact
We’re moving from AI experimentation to measurable impact, but finance leaders are still caught in a significant trust gap. While new research shows 92% of finance teams are using AI, 87% report a disconnect between its promise and real-world results. Teams are pushing for increased productivity, but those gains only matter if outputs meet the standards of precision, traceability, and auditability finance requires. Zuora is embedding governed, accountable intelligence directly into the system of record, enabling finance teams to operationalize AI within controlled, audit-ready environments. By leveraging purpose-built AI to automate reconciliations, deliver explainable insights into complex revenue scenarios, and optimize collections by predicting risk and cash flow, teams can turn finance operations into a more proactive, strategic function. In this session, Zuora Chief Operating and Financial Officer Todd McElhatton will outline how achieving real impact takes an integrated model where AI operates within established financial controls, leverages complete data, and ensures growth driven by scalable, verifiable, and trusted automation.